{"id":2307,"date":"2020-11-16T13:47:45","date_gmt":"2020-11-16T05:47:45","guid":{"rendered":"https:\/\/2www.citylinkexpress.com\/?page_id=2307"},"modified":"2022-03-01T05:25:07","modified_gmt":"2022-02-28T21:25:07","slug":"code-of-ethics","status":"publish","type":"page","link":"https:\/\/www.citylinkexpress.com\/sg\/code-of-ethics\/","title":{"rendered":"Code of Ethics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2307\" class=\"elementor elementor-2307\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3549f3 elementor-section-height-min-height elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d3549f3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6330798\" data-id=\"6330798\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e0074b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e0074b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80fa47b\" data-id=\"80fa47b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9af884c elementor-widget elementor-widget-spacer\" data-id=\"9af884c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d16300 elementor-widget elementor-widget-spacer\" data-id=\"1d16300\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8a4662 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8a4662\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00f53d2\" data-id=\"00f53d2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed6856f elementor-widget elementor-widget-shortcode\" data-id=\"ed6856f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"1216\" class=\"elementor elementor-1216\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e874283 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e874283\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4689d3ac\" data-id=\"4689d3ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1aa8228a elementor-widget elementor-widget-text-editor\" data-id=\"1aa8228a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As part of City-Link Express commitment to you, our customer; we have created our charter to ensure that all employees of City-Link Express give his \/ her best in ensuring customer satisfaction.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0289925 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0289925\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e406e63\" data-id=\"e406e63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f97c869 elementor-widget elementor-widget-heading\" data-id=\"f97c869\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">1. Pick-up<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3876bf7 elementor-widget elementor-widget-text-editor\" data-id=\"3876bf7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Upon your standard pick-up order has been placed, we will endeavour to collect your shipment at the stipulated time and date.<\/li><li>Should our courier be delayed due to unforeseen circumstances (e.g.: weather conditions, road works, accidents, etc) we will attempt the next working day. We seek your kind understanding while we make alternative arrangements to collect your shipment.<\/li><li>If your shipment is improperly packed or missing its connoted document, our courier has the right to hold on collection. This is to ensure that the correct person receives the right shipment and in good condition.<\/li><li>We begin our collections during normal working hours 9.30am to 5.30pm (Weekdays) and 8.30am to 12.30pm (Saturdays).<\/li><li>No collection or deliveries on Sunday, public holidays and respective state holidays.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6abfc8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6abfc8b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3be323\" data-id=\"b3be323\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b60670d elementor-widget elementor-widget-heading\" data-id=\"b60670d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">2. Delivery<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4308b28 elementor-widget elementor-widget-text-editor\" data-id=\"4308b28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Our standard delivery hour is from 9.30am \u2013 6.30pm.<\/li><li>As we understand that many of our customers are not home during deliveries; please contact our hotline +65 63443377, should you receive our notification card on a failed delivery attempt.<\/li><li>If you wish to change the delivery address or to allow an authorised person to collect on your behalf, kindly note that City-Link Express is required to notify the shipper for this new arrangement.<\/li><li>Should you find that the shipment you received is in poor condition, please contact City-Link Express at +65 63443377. Kindly notify City-Link Express immediately within 48 hours of receiving your shipment. Any notification after the 48 hours will not be entertained.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e525cd6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e525cd6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81d1dce\" data-id=\"81d1dce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1972d2f elementor-widget elementor-widget-heading\" data-id=\"1972d2f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3. Courier<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f8589 elementor-widget elementor-widget-text-editor\" data-id=\"d6f8589\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>All City-Link Express couriers can easily be identified by their official company uniforms and ID tags.<\/li><li>Should you be approached by a person claiming to be a City-Link Express courier without wearing his uniform and tag, please exercise caution.<\/li><li>Each courier has been reminded to give you a proper greeting when doing their pick-up or deliveries.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da3e2af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da3e2af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b510d8\" data-id=\"1b510d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85b1068 elementor-widget elementor-widget-heading\" data-id=\"85b1068\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">4. Customer service<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2b178 elementor-widget elementor-widget-text-editor\" data-id=\"5a2b178\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Our customer service officers will try their best to assist for any enquiry that you may have.<\/li><li>Due to the high volume of calls that we receive a day, we apologise if you are unable to connect to us on the 1st call attempt. Please be patient if you are put on hold and we will attend to you as soon as possible.<\/li><li>When you visit our branch, our staff will do their best to ensure your visit with us is short and productive. Should there be a queue, we humbly ask that you take a seat while we attend to you shortly.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40fdd51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40fdd51\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afb3747\" data-id=\"afb3747\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b01c68b elementor-widget elementor-widget-spacer\" data-id=\"b01c68b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26913a1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"26913a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49a8f3e\" data-id=\"49a8f3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cec76f4 elementor-widget elementor-widget-shortcode\" data-id=\"cec76f4\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<footer data-elementor-type=\"footer\" data-elementor-id=\"7356\" class=\"elementor elementor-7356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-befb8a6 mobileapp-dl-footer elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"befb8a6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00c3342\" data-id=\"00c3342\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aedda08 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aedda08\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8173381\" data-id=\"8173381\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-faeb57f elementor-widget elementor-widget-html\" data-id=\"faeb57f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div>\n    <img decoding=\"async\" class=\"mobile-app-footer-phone\" src=\"https:\/\/www.citylinkexpress.com\/sg\/wp-content\/uploads\/2021\/09\/mobile-app-footer.png\">\n    <div class=\"footer-keytext-box\">\n        <p class=\"mobile-app-footer-keytitle\">Track<br>Shipping<br>E-Shop<\/p>\n        <p class=\"mobile-app-footer-keysub\">All in one great app<\/p>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c39686f\" data-id=\"c39686f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d361e9c elementor-widget elementor-widget-html\" data-id=\"d361e9c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div>\n<div class=\"citilink-app-icon\"><img decoding=\"async\" src=\"https:\/\/www.citylinkexpress.com\/sg\/wp-content\/uploads\/2021\/09\/citilink-app-icon.png\"><\/div>\n                    <p class=\"download-the-txt\">Download the app now!<\/p>\n                    <div>\n                    <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.citylinkexpress\" class=\"download-but-app-icon\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/07\/download-googlestore-1.png\"><\/a>\n                    <a href=\"https:\/\/apps.apple.com\/us\/app\/city-link-express\/id1570305071\" class=\"download-but-app-icon\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/07\/download-applestore-2.png\"><\/a>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-20c5dea\" data-id=\"20c5dea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f3647a elementor-widget elementor-widget-text-editor\" data-id=\"6f3647a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#009240; font-weight:600; margin-bottom:-3rem\">Drop your e-mail below to stay connected!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4cce0 elementor-widget elementor-widget-shortcode\" data-id=\"0d4cce0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script type=\"text\/javascript\">var 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