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Important Updates from City-Link Express during the Full Movement Control Order & EMCO

In keeping abreast with the nation going through FMCO, City-Link Express is committed to serve Malaysian by updating information on our express delivery services.With the FMCO/EMCO we will implement stringent safety measures for our employees, and our customers. Please find some important updates from us.

Due to MCO 3.0 new guideline, we are experiencing delays in our distributions and shipping processing. These new policies are to keep the working environment safe as well as the safety of our staff. As an additional precaution, we have requested all our shipping partners to implement these new rigorous safety procedures.We offer our sincere apologies for any late deliveries and inconveniences this has caused. We appreciate for your patience and understanding as we are working hard to provide the best service and safety to our customers.

Below is our most update Branches Closure and Operation Hours will be updates from time to time:

NoStateCity-Link AreaSituationDuration
1SabahLahad DatuCity-Link Express Lahad Datu at Sri Perdana will be closed due to PKPD We will move temporarily to MDLD 8990 Lot 8 Block 3, G Floor I-Peak Business Centre Jalan Dam, Lahad Datu11 - 23 June
2TerengganuJertehEMCO. Areas not accessible Delivery will resume after EMCO uplifted in the effected areas31 May - 17 June
3TerengganuKuala TerengganuEMCO. Areas not accessible Delivery will resume after EMCO uplifted in the effected areas31 May - 12 June
4PerakIpohEMCO. Areas not accessible Delivery will resume after EMCO uplifted in the effected areas6 May - 19 June
5PahangBentongEMCO . Areas not accessible Delivery will resume after EMCO uplifted in the effected areas1 – 19 June
6JohorSegamatDelivery will resume after EMCO uplifted in the effected areas10 - 23 June
7JohorKulaiDelivery will resume after EMCO uplifted in the effected areas11 - 24 June
8Kuala LumpurSri DamansaraEMCO . Areas not accessible Delivery will resume after EMCO uplifted in the effected areas10 - 23 June
9KelantanPasir MasEMCO . Areas not accessible Delivery will resume after EMCO uplifted in the effected areas11 - 24 June
10SarawakKuchingBranch is open but operating with minimal staff with delays in delivery11 - 24 June
11SarawakMukahEMCO . Areas not accessible Delivery will resume after EMCO uplifted in the effected areas4 - 17 June
12SabahKota Belud
Tawau
Sandakan
EMCO . Areas not accessible Delivery will resume after EMCO uplifted in the effected areas6 - 19 June

For more details information please click here to view all the branches activities by region and postcode.Updates to Our Contact Centres During the FMCO/EMCO period, our daily operating hours for the call centre are 9:00AM – 6:00PM. Please be patient as you may experience potential delays in our response to your queries and requests due to high call volume.

For faster resolution, you can still self-serve*, or reach us via :
Custom Services 1300-88-2489 / +603-5565 8399
Email us at customerservice@citylinkexpress.com.my

Message us on our official:
Facebook @CitylinkExpress
Instagram @CitylinkExpressMalaysia
Twitter @CitylinkMy

Send us a feedback form here

Pick-Up Services

Our appointed City-Link Heroes and Dispatch are able to carry out their pick-up and delivery point during this peak period. Please call us for more detail arrangement and we will do our best,

*Our operating hours for live agents online from 8:30AM to 6:00PM

Thank you.



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