Dear Valued Customer,
We are writing to inform you of an important update regarding our service charges to international destinations only.
Due to the surge in operational costs during peak demand periods, an additional 5% will be appliedtothecurrent Emergency Situation Surcharge (ESS). As a result, the ESS will increase from15%to 20%, effective 01 October 2025 through 28 February 2026.
This adjustment is necessary to uphold the standard of service and reliability we are committed inproviding.
It reflects additional costs imposed by our international partners, and while we have made every effort toabsorb these increases, the charges have exceeded what we can reasonably sustain internally.
We remain committed to transparency and are happy to address any questions or concerns .
Please feel free to reach out to your assigned sales representative or contact us at 03-5033 3800.
Thank you for your continued support.
Management
City-Link Express (M) Sdn Bhd
