Dear Customer,
To ensure your shipments to East Malaysia arrive smoothly and without delay, please be reminded of the mandatory customs documentation requirements.
What You Need to Prepare
Every parcel destined for East Malaysia must be accompanied with 2 physical copies of the Commercial Invoice, attached securely to the outside of the parcel.
What You Need to Include in Your Commercial Invoice
• Company Letterhead
• Shipper Details (Name, Address, and Contact Info)
• Receiver Details (Name, Address, and Contact Info)
• Item Description (must accurately match the physical contents)
• Quantity & Price per Unit
• Total Shipment Value
• Authorized Signature
Need an Invoice Template?
You can download a standard Commercial Invoice form directly from our website:
Download Commercial Invoice Form
Why Is This Important?
Complete and accurate invoice details are essential to comply with Malaysian Destination Authorities (including Customs, AKPS, and Pharmacy regulatory bodies). It facilitates fast-track customs inspection and timely delivery. Missing invoices may lead to compounds, delivery delays, extra charges, and/or return shipment.
How We Help You
We are ready to assist. If you are not sure, please review your invoice details with us before handing over your parcels so that we can quickly identify any gaps and ensure smooth, uninterrupted delivery.
Thank you for helping us deliver safely and on time. For questions, kindly contact your account manager or customer support.
