City-Link Express was deeply honoured to be awarded the Top 3 Best Courier Service in Malaysia at the MCMC Star Ratings Award held on 21 December 2022.
MCMC Star Rating measurement delved into financial and non-financial aspects, where it recognised the excellence of service delivery based on measurement parameters including Consumer Satisfaction, Quality of Service, Network Investments, and Compliance with the Communications and Multimedia Act 1998.
Each parameter carries a different weightage depending on its importance, and the highest weightage is derived from the voice of the consumers via the Consumer Satisfaction parameter.
To ensure the viability and reliability of the results, data used for each parameter has undergone thorough assessment by MCMC’s subject matter experts and independent consultants appointed specifically for this award to avoid any inaccuracy in the results.
Awards were presented by Communications and Digital Minister YB Fahmi Fadzil, Communications and Digital Deputy Minister YB Teo Nie Ching, the ministry’s secretary-general Datuk Seri Mohammad Mentek and MCMC’s chief operating officer Datuk Mohd Ali Hanafiah Mohd Yunus
Let’s keep it up City-Link! Thank you everyone.